Delivery 

 

Postage within the UK is free.  Postage outside of the UK is calculated by weight at the checkout.
 

We aim to send orders within 5 working days of receipt.  If an item is out of stock, delivery will take longer but we will contact you with an expected delivery time.

 

Please allow 10 working days for mini frames, mounted prints and canvas prints.

 

All mounted prints are sent flat packed.  All unmounted prints are rolled in a tube.

 

If you have any special requests, urgent delivery requirements or require a different delivery address we are always happy to help.  And if you require next day delivery this may be possible too.  Please telephone 01295 688373 and we will do our best to accommodate your wishes and amend the shipping charge accordingly.

 

 

Overseas Orders

 

We are happy to ship most of our items overseas.  If you are ordering from outside the UK please consult the shopping cart for the delivery charge on your order as this will vary widely with type of order and destination.

 

 

Returns

 

We do everything possible to make sure that you are delighted with your purchase but if something should go awry we will always sort it out without delay.

 

Please email or telephone in the first instance to discuss the problem.  Once we have agreed to an exchange or refund we will ask you to return the item and will provide the exchange or refund as quickly as possible.

 

We are afraid we cannot refund return postage unless the item is faulty and cannot accept responsibility for items that get lost on their way back to us.  We expect returned items to be in saleable condition (unless being returned due to a fault).

 

Unfortunately, we are unable to return commissions. 

 

Do get in touch if you have any further questions.

Animal Artist